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Effective Date: 23/05/2025

At Pure Electrical, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

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1. Who We Are

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Pure Electrical is a professional electrical services provider based in Sittingbourne. This Privacy Policy applies to all data collected through our website purelectrical.com, contact forms, and during service delivery.

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2. What Information We Collect

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We may collect the following personal information:

• Contact Information: Name, email address, phone number, and address

• Service Details: Information about the work requested or performed

• Payment Information: Billing details (processed securely via third-party providers)

• Technical Data: IP address, browser type, referring URLs, and website interaction data

• Communications: Records of correspondence with you (e.g., emails or messages through our website)

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3. How We Use Your Information

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We use your data to:

• Provide quotations and deliver electrical services

• Respond to your inquiries and customer service requests

• Send invoices and process payments

• Issue compliance certificates (e.g., Electrical Installation Certificates)

• Improve our website and customer service experience

• Comply with legal and regulatory obligations

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4. Legal Basis for Processing

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Under the UK General Data Protection Regulation (UK GDPR), our legal bases for processing your data include:

• Consent – when you voluntarily provide information via our contact form

• Contractual necessity – to perform services you've requested

• Legal obligations – to retain records and issue safety certificates

• Legitimate interests – for business analysis and service improvement

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5. How We Share Your Data

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We do not sell your personal data. However, we may share it with:

• Service providers – e.g., accounting software or payment processors

• Regulatory authorities – when required for compliance or certification

• Law enforcement – if required by law or to protect our legal rights

All third parties are required to protect your data and process it only on our instructions.

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6. Data Retention

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We retain personal data only as long as necessary:

• To provide services and fulfill contracts

• To comply with legal and regulatory requirements (typically 6–7 years for financial records)

• To resolve disputes and enforce our agreements

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7. Your Rights

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Under UK GDPR, you have rights including:

• Access to your data

• Correction of inaccurate data

• Erasure of data (“right to be forgotten”)

• Restriction or objection to processing

• Data portability

• Withdrawal of consent (where applicable)

To exercise any of these rights, please contact us using the details below.

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8. Cookies and Tracking

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We may use cookies and tracking tools to enhance your browsing experience. You can manage cookie preferences in your browser settings.

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9. Data Security

We implement appropriate security measures to protect your personal data, including encryption, secure servers, and restricted access.

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10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Pure Electrical
Email: TommyWillian@pureelectrical.info
Phone: 07982612257
 

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11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.